BANNOCKBURN, IL — (Marketwire) — 05/23/12 — APAC Customer Services, Inc. (APAC) announced the opening of a new, state of the art contact center in Panama. The new site commenced operations on May 17th. The opening included a gala event and ribbon cutting ceremony with several local and national Panama dignitaries.
The new site–s location on the western side of the Panama Canal has the distinction of being the “first of its kind” in this region of Panama. The site will complement APAC–s ongoing growth as a leader in the Customer Care Business Process Outsourcing (BPO) industry and is expected to grow to approximately 700 employees. As with APAC–s other Panama locations, this center handles multi-lingual, multi-national, customer contacts across all channels, including phone, email, web chat, social media, and text messaging. From the date of opening, the new site immediately began operations providing services for APAC–s premier global clients.
Commenting on the expansion, Jim McGrath, President, APAC Customer Services, stated, “Panama continues to be a strategic part of our global network and solution strategy for our clients. Not only do we have a great legacy in Panama, but the continued commitment from our clients, employees, leadership team, and the Panama community is a positive combination as we continue to invest in the marketplace. It was an honor to be on hand at the opening ceremonies of our new site and witness the enthusiasm and results of this investment.”
Miro Batista, Regional Vice President Latin America, APAC Customer Services, commented, “With this new location, APAC now has the most robust and complete offering of talent and capabilities across Panama. This new expansion into the Western side of the canal is appealing for both our clients and associates as we continue to provide the broadest set of assets and BPO capabilities in market. Our launch was a success and we are grateful to the many local and national Panama dignitaries, as well as our clients and associates who contributed to this effort.”
APAC has deep roots in Panama through its legacy with Star Contact. Coupled with its existing locations on the eastern part of Canal region, the Panama enterprise exceeds 2,500 associates. APAC serves several Fortune 500 Companies from Panama.
APAC is a global leader of Customer Care BPO services and solutions including sales, customer care, technical support, and back-office services. APAC–s clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC is an equal opportunity employer. For more information, visit APAC–s website at .
Expert Global Solutions (EGS) is the holding company for APAC Customer Services, Inc. (APAC) and NCO Financial Systems, Inc. (NCO). EGS leads and manages both APAC and NCO brands in the market addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform. EGS is an equal opportunity employer.
Tom Hoy
Senior Vice President, Marketing
215-441-2139