LOS ANGELES, CA — (Marketwire) — 09/21/12 — In recognition of its outstanding customer service, DiscountFilters.com was among first-rate retailers recently named as 2012 Bizrate Circle of Excellence Award Winners. The honor is a Customers– Choice Award of sorts; ratings are based on the clients– own level of satisfaction with companies during a one-year period.
Not only did the Greenwood, Ind.-based business gain the prestigious recognition, was among a select group of 38 companies that received the highest rating — the Platinum Award. To gain that honor, retailers must have received a score of at least 9.0 or above in all seven key satisfaction categories. DiscountFilters.com gained a rating of 9.3 (on a 10.0 scale), which indicates a high interest among clients in shopping at the site again.
“We–re incredibly pleased to win this notable award,” said Tyler Dishman, President of DiscountFilters.com. “We regularly hear back from our clients about their satisfaction with our service. It–s great to receive this type of recognition on a national level. It confirms that we–re doing things right by making our clients and their needs a top priority across all our operations.”
DiscountFilters.com consistently stands out from its competitors because of its emphasis on quality service, Dishman added. “For consumers, service is at its best when you don–t need to use it,” he said. “We–ve extended the concept of great service beyond the phone and into DiscountFilters.com. Everything about our website was designed to start providing great service the instant you arrive.”
As part of the ratings process for the , more than 5,200 online retailers are graded on numerous indicators based on client feedback, including the categories of overall satisfaction, product selection, quality of customer support, timely delivery and how easy it is for clients to find what they–re looking for. The results are based on more than 16 million annual surveys conducted by more than 5,200 retailers worldwide.
This is the 13th year Bizrate Insights has presented the award, and the first time DiscountFilters.com has been recognized. This year, DiscountFilters.com joins other well-known retailers such as Bose, Zappos.com and Crutchfield in the limelight.
Bill Glass, CEO of Shopzilla, Inc., the parent company for Bizrate Insights, noted that the popular award gives clients further confidence that they have found a retailer with a solid reputation in customer service. “About 37 percent of shoppers check Bizrate–s ratings and reviews before they buy,” he added.
DiscountFilters.com gains high customer ratings for its wide selection of air filters and water filters, free shipping, free returns, quality customer service, and an array of products from top manufacturers.
Tyler Dishman
President of DiscountFilters.com