MISSISSAUGA, ONTARIO — (Marketwire) — 09/10/12 — KUBRA, a customer interaction management solution provider, today announced it has signed an agreement with Greater Cincinnati Water Works (GCWW), to provide comprehensive customer billing and payment services. GCWW supplies more than 48 billion gallons of water a year through 3,000 miles of water mains to about 240,000 residential and commercial accounts. GCWW–s service area has grown to include the entire City of Cincinnati, most of Hamilton County and parts of Butler and Warren Counties in Ohio and Boone County and the city of Florence in Kentucky. The contract covers all online and offline billing and payment solutions including bill and letter print and mailing, e-billing, and online document archival services.
“GCWW did an extensive review of the market place for a billing and payments partner and sourced our integrated and complete offering,” said Rick Watkin President & CEO of KUBRA. “We are very excited about the opportunity to enhance the current billing and payment options and to provide cost and process efficiencies to GCWW”.
The contract will include the KUBRABCS product for bill and letter composition, print and mailing. GCWW will migrate all their document composition and template management processes from an in-house software platform to KUBRA–s system, reducing costs and maintaining control. GCWW will deploy the i-doxs Suite to support their e-bill Biller-Direct (desktop and mobile versions) and Consolidator (Digital Mailbox/Bank and Credit Union) channels. GCWW will also leverage the i-doxs Platform for enterprise online document management.
“GCWW is excited to partner with KUBRA to offer customers a more coordinated and convenient system for bill delivery and bill payment. We expect KUBRA–s solutions to continue our goal of service excellence by reducing costs and increasing ease of use for our customers,” said Kristi Irick, Chief Financial Officer for Greater Cincinnati Water Works.
About KUBRA
KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, health care, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions– include document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually KUBRA enables innovative performance-driven value to its clients every day.
Contacts:
KUBRA
Rick Huff
SVP Sales, Marketing & Client Relations
1-800-766-6616 ext 233