LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, and Pironet NDH enter into a partnership in cloud computing. LANDesk will offer LANDesk Service Desk as a SaaS (Software as a Service) model from the Pironet NDH business cloud. Pironet NDH is able to offer this solution using its high-security data centers for LANDesk customers in Germany, Austria, and Switzerland.
Pironet NDH is a leading ICT service provider for German small and medium sized businesses (SMBs) and offers IT services and applications based on advanced sourcing models such as SaaS and cloud computing. At the same time, Pironet NDH also uses LANDesk solutions internally. “Due to the consistently positive experience we have seen using LANDesk for our own service processes, we are very pleased to be a SaaS partner for LANDesk Service Desk. The SaaS variant offered by LANDesk is an ideal complement to operating the solution on your own server infrastructure,” says Gudula Küsters, Head of Service Desk at Pironet NDH.
For IT environments, where a cloud-based service desk makes the most sense, LANDesk Service Desk as a Service offers one of the most feature-rich cloud solutions for IT service management. LANDesk Service Desk as a Service offers an equal variety of functionality and as the same ability to implement ITIL processes as LANDesk Service Desk on premise. This solution includes LANDesk Service Desk technology meansusers can log their own incidents, LANDesk Service Catalogue, offers a complete overview of the services that employees can request, and LANDesk Web Desk which allows IT analysts and IT administrators to access Service Desk using a web browser. It can be used like every other typical cloud-based solution, where all of the data and services can be accessed over the Internet.
“With Pironet NDH we have found a very professional hosting partner for the delivery of LANDesk Service Desk as a Service in German-speaking countries”, says Holger Höft, Sales Director of LANDesk Germany GmbH. “We look forward to working with Pironet NDH and to be able to offer a mature Service Desk as a Service solutions from LANDesk combined with the outsourcing expertise of Pironet NDH.”
About LANDesk Software
LANDesk Software is a leading provider of systems lifecycle management, endpoint security, and IT service management solutions for desktops, servers and mobile devices across the enterprise and in the cloud. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, USA, with offices located in the Americas, Europe and Asia Pacific. For further information, please visit the company–s website at www.landesk.com.
Pironet NDH Datacenter is a leading ICT outsourcing vendor for German small- and medium sized businesses (SMBs) and offers a full range of services for the efficient and secure operation of business applications and ICT infrastructures. Core services include holistic solutions and flexible cost/use billing models for the provision of IT resources according to modern on-demand concepts like Software-as-a-Service (SaaS) or Cloud Computing.
The centralization and outsourcing of, for example, business applications from SAP and Microsoft, as well as the use of a network infrastructure also provided by Pironet NDH Datacenter allows SMBs to significantly reduce their investment and operational expenses for the management of information and communication and concentrate on their core business tasks.
All the supply and operational aspects of the ICT outsourcing product lines are certified in accordance with strict and internationally recognised guidelines, including in accordance with DIN ISO/IEC 27001. For the client, the certification represents the operational excellence of Pironet NDH in all processes, as well as in maintaining high technical and safety-related standards.
Customers include numerous SMBs as well as international corporations. More information is available at: www.pironet-ndh.com/itk.